How can we help?

Shipping

PLINIC Signature ships free within the US. Contact us before ordering if you need your order by a particular date.

Returns

Changed your mind? Request a return within 30 days after delivery. The device must be unopened, unused and in its original packaging, with all included accessories and instructions. There is no restocking fee.

You pay return shipping for a change-of-mind return. BARO covers return shipping for damaged, defective or incorrect items. Contact us first so we can arrange the appropriate return instructions.

Device problems

Contact BARO if your device is damaged, defective, incorrect or missing, or if you have a warranty question. Include your order number and a description of the issue; photos of the problem and device label can help. We will coordinate with PLINIC when needed. The unopened-item requirement for change-of-mind returns does not apply to these problems.

How to use

1. 1 · Apply skincare.Fill with serum, ampoule or essence, below the screw line.
2. 2 · Choose a mode.Press for standby, press to select, hold one second to start.
3. 3 · Care or Focus.Blue Care, about 5 min · Violet Focus, 100 sec.

Wipe the head with a soft dry cloth. Use up to twice a day.

Charging

Use the supplied charging cable with a 5V adapter. A full charge takes about 2 hours, and the device won't run while charging.

Always follow the instructions and safety guidance that come with your device.